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rajia rimi
Jun 14, 2022
In Welcome to the Forum
A very common response from almost all sides concerned issues with incorrect information presented as fact. While experienced SEOs may be able to see through Industry Email List misinformation, any local business owner seeking help from GMB support runs the risk of being told to do something that won't help at all. to solve his problem or who will actively damage the visibility of his company. . Ben Fisher (Constant Asking): Phone support is a gamble: if you Industry Email List get someone untrained, they'll destroy you with bad information. On the other hand, if you find someone who is sympathetic, they will not only help you but will follow up to make sure everything went well. My advice for phone support is to listen to their voice and see if it's clear they're speaking from a script. Interrupt them and ask them, "How are you?", "What time is it there?" If they stick to the script, tell them you need to run due to some emergency or Industry Email List whatever. I love the live chat, but it's sorely understaffed. Industry Email List The staff they added in the last six months or so seem to be the same staff, in terms of experience, as the phone support. The worst cases of misinformation I've encountered are when support asks a user to create a new listing due to the actions of a former maintainer. This problem can be overcome, but it is really difficult and usually requires the involvement of a GMB product expert. Phil Rozek (Local Visibility System): We avoid and dread support at GMB as if it were the DMV. This can be good for simple requests, like moving reviews or redirecting a closed page, but I hardly ever contact support. My clients do this sometimes, just because it's more efficient than my intermediary role, but it takes a long time because it's extremely Industry Email List difficult to speak with a human at GMB. When you pass on to someone, often there is a quasi-language barrier that leads to misunderstandings. Then there's the contradictory advice: Over the years, Google reps have claimed things like stuffing keywords into the description helps rankings, call tracking Industry Email List numbers aren't allowed, and that clicks are a direct ranking factor. I attribute this to a lack of training, a lack of clear
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rajia rimi

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